FAQ

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What is the best time to move?

The best time to move is on mid month. This is because at the end month all good moving companies have their resources very stretched. However, one can move when they are ready or when they need to

When should I call a moving company

During slower months with less demand, at least two weeks is recommended. Yes and no. Moving companies still recommend booking as early as possible regardless of the time of year.

How long does it take to move

Move duration depends on the nature of the specific move. Is it a local move or an international one, what is the volume and nature of your goods, what about access to the house, etc . A good moving company should advise you the move duration as part of their proposal and explain how it is arrived at.

How is the cost of my move determined?

The biggest determinants of move costs are volume of the goods and distance. Different moving companies use different formulas to calculate the charges. Other cost determinants are packing requirements, access to the facilities, etc.

Am I protected against loss or damage while my goods are in transit?

Ideally, no one should ever loose their items when moving. However, such things do happen in real life. The best protection is in the first place to procure services only from a reputable removals company. One that engages professionalism it’s work and understands that it’s first duty is to protect the interest get to know where their office is situated and check if they accept responsibility when things go south. Such a company will most likely have insurance covers for professional liability. However, it is always advisable to take a personal Good In Transit or Marine Insurance cover for your goods. This will help in case of accidents.

What happens when a surveyor comes to my home for a survey?

Some companies call them relocation specialists, others call them. Their work is to assess all aspects of your move, give you the relevant advice and based on your unique requirements give you a customized quote.

How should I pay and what are the payment methods? When should I pay?

Different moving companies have different payment methods just like in any other sector. These are cheques, cash, credit cards and MPESA in Kenya. Terms of payment should always be agreed with the removal company prior to job execution.

What should I do with my jewelry and other valuable items?

These are very personal, sentimental and sometimes expensive items. Take care them personally. Professional moving companies would still handle them for you very well but your peace of mind is important. The same case applies to other items like, academic papers, documents of title and miniature electronic gadgets.

How many moving companies should I contact to make a comparison?

Three is a good number. However remember that the cheapest is not always the best. Seek for a full proposal and compare other aspects like work methodology, references from people who used them, level of openness, staff experience, etc

Is it normal to pay in advance for my removal ?

Yes it is normal for some movers to ask upfront payment. In countries where there is proper regulation of the moving industry (through legislation or associations) this is ok. In countries like Kenya where there is no regulation at all one needs to be 100% sure before making 100% upfront payment to a mover. Sometimes, when a moving company insists on 100% payment upfront very strongly ,it could be a sign of bad things to come.

Will move consultants be available during moving?

This depends on the business model adopted by the service provider you choose. Some companies have their sales team escort the movers and some don’t. You need to get clarity ahead of the move in order to manage your own expectation. Either way, if choose a good company your move will still be okay

Do you fix the TV dish the same day?

Most of the time, yes we mount the TV dish on the moving day and if not this is always agreed with the client in advance.

How long will the move take?

Move duration varies depending on very many factors. This is one the things that the Move Executives MUST explain to you prior to choosing the company to use.

Moving furniture? How you go about it. I don't want any scratches on mine.

We ensure maximum protection of your furniture by using mover blankets for local moves. For international removals we always wrap them with corrugated paper or bubble wrap.

What do you do different from other companies?

We ensure professionalism during the whole process of moving!

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